FAQ
The luggage prioritizes safety with a mandatory safety belt for children aged 2-5 years. Adults should always have their hand on the handle when a child is sitting on the luggage. Please remember that this is not a toy or stroller, and only one child should be seated at a time. It has no brakes and should only be used on flat surfaces. We advise against letting children under 24 months sit on it. For safety reasons, do not use the luggage as a ride when it's empty or on escalators or stairwells.
The luggage features a wider base, providing enhanced stability and a smoother ride for your child. This thoughtful design ensures a safer and more comfortable experience while using the suitcase.
Our Carry On can fit in most airlines' overhead compartment but please check your airline as every airline has different requirements.
Our luggage features a built-in seat, perfect for giving kids a fun ride or providing adults with a place to rest. It also doubles as a secure platform for your heavier bags, and the included bag hook keeps your hands free for stress-free travel.
Both our carry-on and check-in luggage can support up to 220 lbs (including contents), making them perfect for both children and adults!
The luggage is suitable for ages 2 to 99 years. Children can use it as a ride-on, while adults can sit on the seat or place heavy backpacks and bags on it. This versatile design accommodates users of all ages!
Enjoy free shipping on all orders over $150 within the continental U.S. Shipping typically takes 3-5 business days.
We’ve designed our suitcases, bags, and accessories to be your perfect travel companions. If you find that our products aren’t right for you, you can return them within 100 days of your order date. You will be provided with a prepaid return label and a $35 return shipping fee will be deducted from your final refund.
To qualify for a refund to your original payment method, please ensure that the items are unused, in their original condition, and packaged in their original packaging.
Our luggage comes with a 5-year warranty that covers manufacturing defects in workmanship and materials. Please note that this warranty does not cover damage resulting from carrier mishandling, misuse, neglect, or normal wear and tear.
We are currently shipping luggages to Switzerland, Europe, United Kingdom, USA. Custom tax will apply for all GCC countries and will not be covered by MiaMily.
We have local distributors in Australia, Dubai, Greece, Hong Kong, Iceland, India, Kuwait, Lebanon, Philippines, Singapore, Taiwan, Thailand, Qatar, if you are in these countries, check out our where to shop page for retail store information.
We offer worldwide shipping for baby carriers and ship from our warehouses in Switzerland, Germany (for all Europe), USA and China, if you are not in one of these countries, customs duties will be applied and not covered by MiaMily.
MiaMily is not responsible any custom duties, if a package is returned back to us due to non payment of such fees, a refund will not be issued.
Our products are all designed in Switzerland, assembled responsibly in China.
Proper hip positioning is essential, as it keeps your baby's thighs supported at hip level (the M position), ensuring the thigh bone stays securely in the hip socket. Our hip seat guarantees full support for your baby's thighs in all 9 carry positions, making it impossible to wear your baby incorrectly.
Our unique hip seat is designed to absorb your baby’s weight, significantly reducing pressure on your back and shoulders. This allows you to carry your baby close for longer periods with ease and comfort.
No carrier can cause hip dysplasia if your baby doesn't already have the condition. Our hip seat design promotes correct hip positioning, supporting proper hip development for your little one.
Yes! We are happy to say that you can bond with your baby in our carrier even when your baby has to wear a hip brace. Our hip seat makes it possible for the baby to sit comfortably with a hip brace.
It’s easy to nurse in our carriers. Lower the hip seat so baby's head is at the right height, then loosen your shoulder straps for baby to nurse discreetly.
Our 3D hip seat ensures that the baby’s hips are always in the proper “M” position for healthy hip development, so it is safe to forward-face carry in all our carriers. We recommend forward facing at 6 months old when your baby has good head and neck control and developmentally ready to explore the world around them.
Our in-carrier safety belt wraps securely around your child, providing extra safety for babies under 8 months. If you're using the carrier with an infant insert, there's no need to use the infant safety belt. Once your baby reaches 8 months, you can remove the infant insert safety belt from the carrier.
It’s definitely possible to use our carriers when pregnant. It’s actually very helpful as the hip eat support your child's weight and the high waist belt relieves the pressure on your back but since every pregnancy is different, we recommend you first consult with your doctor.
HIPSTER™ PLUS and HIPSTER™ Smart has a full waist belt and is fully adjustable for all body types. The waist belt can fit a waist of 130 cm. With the extender belt (sold separately), it can fit up to 180 cm. We like to call our extender belt the “waist slimmer” as the high waist band is very flattering.
For all sales inquiries, please contact alessandro@miamily.com
