Founded in 2014, MiaMily is a Swiss-designed travel and baby lifestyle brand known for creating innovative ride on luggage, ergonomic baby carriers, and premium travel bags.

We specialize in smart travel solutions such as ride on suitcases for kids, suitcase with child seat designs, toddler luggage, and ergonomic baby carriers for newborns.

Our mission is to make travel easier for modern families by combining functionality, safety, and refined design.

All MiaMily products are designed in Switzerland and responsibly assembled in China.

We carefully oversee materials, durability, and safety standards to ensure our small suitcase, check in luggage, ride on carry on luggage, and baby carriers meet premium quality expectations.

For all customer inquiries, contact us via our Contact Us Form

To help us assist you quickly, please include your order number.

We ship our ride on suitcase, carry on luggage, check in luggage, and baby carriers to Switzerland, Europe, USA,Taiwan and GCC countries.

Custom tax will apply for all Europe non schengen countries and Taiwan, and will not be covered by MiaMily.

We have local distributors in Amsterdam, Australia, Dubai, Greece, Hong Kong, Iceland, India, Italy, Kuwait, Lebanon, Philippines, Poland, Singapore, Spain, Taiwan, Thailand, Turkey. If you are in these countries, you can find our retail shops here.

We ship from our warehouses in Switzerland, Germany (for all Europe), USA and China, if you are not in one of these countries, customs duties will be applied and not covered by MiaMily.

MiaMily is not responsible any custom duties, if a package is returned back to us due to non payment of such fees, a refund will not be issued.

Orders are typically processed within 24 business hours during weekdays.

US orders generally arrive within 3-5 business days after shipment.

European and UK orders typically arrive within 3 to 7 business days.

Swiss orders arrive within 2 business days.

International delivery times vary by destination.

Once your order ships, you will receive tracking information by email.

Address changes may be possible if the order has not yet shipped. Please contact us immediately at questions@miamily.com

Certain address changes may not be possible due to tax regulations depending on the country or state of purchase.

Orders for our ride on suitcase for kids, check in luggage, and baby carriers are processed quickly.

Orders are processed quickly. If you need to cancel or modify your order, please contact us immediately at Contact us Form and include your order ID in the email.

If your order has already shipped, we are unable to cancel or modify it.

Our orders already ship with fast delivery. We do not currently offer additional expedited options for our suitcases, baby carrirers, or mommy and daddy bags.

All luggages includes a 5 year warranty and all other MiaMily products include a 2 year warranty. Our warranty covers manufacturing defects in materials and workmanship.

This warranty does not cover:

• Normal wear and tear
• Airline damage
• Misuse or accidental damage
• Damage during transit by courier
  

For warranty claims, please fill out our Contact Us Form

If your product is missing a part or needs a replacement component such as a safety belt, wheel, handle, or buckle, please contact us via our Contact Us Form

We will guide you through the next steps.

Some replacement parts may incur a fee if the damage is not related to a manufacturing defect.

If you purchased shipping protection, we will prioritize your claim and arrange a replacement or refund once approved. Please file the claim via our Contact Us Form

If shipping protection was not added, we will still work with you to investigate the situation with the courier. In some cases, additional documentation such as a police report may be required.

We are committed to supporting our customers and will handle each case individually.

We accept returns within 30 days of delivery for items that are brand new, unused, and in original packaging.

Returned items must include:

• Original retail packaging
• Dust bag where applicable
• All accessories and user manual
• For luggage, the lock must be set to "000"

Original shipping fees, shipping protection, duties, and taxes are non-refundable.

Restock fees apply and vary by product.
$35 for all Luggage
$20 for all Baby Carrier
$25 for Bags
$15 for all Accessories

Returns may take up to 2-3 weeks to be processed depending on warehouse location and inspection time. If our inspection team reports the product has been used and is not brand new, a full refund will not be processed.

To initiate a return, please submit your request at via our Contact us Form

Yes. Exchanges are accepted within 30 days for unused items in original packaging.

Restock fees apply and vary by product.
$35 for all Luggage
$20 for all Baby Carrier
$25 for Bags
$15 for all Accessories

The new item will ship once the original item has been received and inspected.

To begin an exchange, please submit your request at via our Contact us Form

MiaMily created one of the most innovative ride on suitcase designs on the market.

Our suitcase with child seat transforms into:

• A ride on suitcase for kids
• A resting seat for adults
• A Stroller alternative
• A convenient bag hook

It supports up to 220 lbs which means your luggage will grow with your child. Suitable for every stage of your child’s life - from toddler to teenager to adult.

It also includes:

• 360 degree spinner wheels
• TSA-approved 3 digit lock
• Adjustable handle heights
• Safety belt for children
• Durable polycarbonate hard shell
  

It is designed for modern family travel, great for the whole family! Parents often describe it as the best ride-on suitcase for toddler travel.

Your luggage comes preset to 000. To reset your lock, shift the pin (located inside the lock) from A to B, set your new 3 digit code, then move the pin back to A.

The lock is TSA-approved. It does not come with a key. TSA agents may use a universal TSA key if inspection is required.

If you changed your code and forgot it, you will need a universal TSA 007 master key or try all possible combinations to reset it.

Our Carry On size is designed to fit in most airline overhead compartments.

Carry On dimensions including wheels:
51 x 38 x 29 cm

Airline policies vary, so we recommend confirming with your carrier before flying.

Yes. The luggage is designed with an alumum frame that can support up to 220lbs and has a wider base for stability. The luggage also includes a built-in safety belt to secure the child on the luggage.

Children must be able to sit unassisted and should always be supervised by an adult.

The luggage should only be used on flat surfaces and should not be used on escalators or stairs.

Yes. Please reach out to us via our Customer Service Form with your order number and we will assist you with ordering a replacement.

Carry On:
Dimensions: 51 x 38 x 29 cm / 20" x 14.9" x 11.4"
Weight: 4.2 kg / 9.2 lbs
Volume: 43 liters

Check In:
Dimensions: 66 x 45 x 31 cm / 25.9" x 17.7" x 12.2"
Weight: 5.5 kg / 12 lbs
Volume: 77 liters

All MiaMily carriers feature a built-in hip seat that redistributes your baby’s weight to your waist rather than your shoulders.

This helps:

• Promote healthy hip positioning for baby
• Reduce pressure on your back
• Improve your posture while carrying
  

Unlike traditional baby carriers for newborns, our design reduces shoulder strain and supports healthy hip positioning.

Our design supports the recommended M position for baby’s hips and is approved by the International Hip Dysplasia Institute

Depending on the model, MiaMily carriers offer up to 6 carry positions including inward facing, outward facing, and back carry.

HIPSTER Air / Essential - 3 carry positions

HIPSTER Plus - 6 carry positions (including carrying positions using the standalone hip seat)

Our hip seat ensures baby’s thighs are fully supported at hip level in the M position so the thigh bone stays inside the hip socket at all times, in all 6 carry positions.

It’s impossible to wear your baby the wrong way.

No, a baby carrier can not cause hip dysplasia if it is not already an existing condition for your baby. Our hip seat design ensures baby's hips are in the correct Mposition for proper hip development.

Yes! We are happy to say that you can bond with your baby in our carrier even when your baby has to wear a hip brace. Our hip seat makes it possible for the baby to sit comfortably with a hip brace.

Yes. You can lower the hip seat and loosen the straps slightly for discreet nursing.

Forward facing is generally recommended once your baby has strong head and neck control, typically around 6 months.

All our hip seat carriers ensure that the baby’s hips are always in the proper “M” position for healthy hip development, even when forward facing.

Some customers find the hip seat supportive during pregnancy and can definitely help support your child's weight without adding pressure to your back. However, every pregnancy is different. We recommend consulting your healthcare provider before use.

Yes! HIPSTER™ PLUS's waist belt can fit a waist of 130 cm and with the extender belt (sold separately), it can fit up to 180 cm.

We recommend spot cleaning with a damp cloth. Do not machine wash or tumble dry.

Our Daddy Bag is made from 100% recycled polyester.

Our Mommy Bag and Everyday Bag are crafted from 100 percent recycled real leather.

All materials are selected for durability, function, and refined aesthetics.

Yes. The Daddy bag is designed for travel and everyday use and can fit under an airplane seat.

Dimensions: 43 x 31 x 14 cm

Please confirm airline personal item policies before flying.

The backpack fits laptops up to 17" in the padded compartment.

Yes. Bags may be returned within 30 days if unused and in original packaging. See return policy for more details.

Please contact alessandro@miamily.com with your business information.

Please submit your media kit and proposal via our Contact Us Form

Yes. Please contact us via our Contact Us Form

Yes. You can earn rewards for purchases and referrals which can be redeemed for future purchases.

1) Download our MiaMily Boarding Pass here

2) Receive $30 Welcome Bonus in MiaMily Credits

3) Share your referral QR code and gift $40 to your friend and earn $30 in MiaMily Credits when they place an order.