Warranty & Repairs
Warranty
MiaMily warrants that our baby carrier products are free from any manufacturing defects in material workmanship for a period of two (2) years from the original date of purchase. For the MiaMily luggage, there is a warranty of five (5) years. If you are in need of warranty or repair for a MiaMily product, please email us at questions@miamily.com with your replacement request, including a photo of the defective part, your order number, and your shipping information, so we can process your request. Our warranty does not cover normal wear and tear, misuse or damages caused by the user.
Repair Policy
We do not offer repair service for baby carriers, if it's under the 2 year warranty period, we will send a new replacement.
Our luggage warranty which covers manufacturing defects in workmanship and materials. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period.
For warranty repair evaluation, your product will need to be evaluated by our Authorized Repair Center in San Antonio, Texas. Please note any shipping costs to the repair center will be your responsibility.
The Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes:
MiaMily warrants that our baby carrier products are free from any manufacturing defects in material workmanship for a period of two (2) years from the original date of purchase. For the MiaMily luggage, there is a warranty of five (5) years. If you are in need of warranty or repair for a MiaMily product, please email us at questions@miamily.com with your replacement request, including a photo of the defective part, your order number, and your shipping information, so we can process your request. Our warranty does not cover normal wear and tear, misuse or damages caused by the user.
Repair Policy
We do not offer repair service for baby carriers, if it's under the 2 year warranty period, we will send a new replacement.
Our luggage warranty which covers manufacturing defects in workmanship and materials. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period.
For warranty repair evaluation, your product will need to be evaluated by our Authorized Repair Center in San Antonio, Texas. Please note any shipping costs to the repair center will be your responsibility.
The Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes:
- If the product is repairable and covered under warranty, the product will be repaired at MiaMily's expense and returned to you.
- If the product is not repairable and is covered under warranty, you will be contacted via email in regards to receiving a comparable warranty replacement at no cost to you.
- If the product is repairable and not covered under warranty, you may either have the product returned to you un-repaired, or have the product repaired at your own expense. The fee will be communicated to you via email.
- If the product is not repairable and not covered under warranty, you can elect to have the Authorized Repair Center send the product back to you un-repaired, or you may ask the Authorized Repair Center to dispose of the product. This will be communicated to you via email
